MAGIC ROCK WEBSHOP TERMS & CONDITIONS
You must be aged 18 or older to buy alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
By placing an order with us online you are confirming you are aged 18 or older. If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request to see some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we are not able to fulfil your order we will contact you for further instruction.
Orders made before 1 pm on Weekdays are dispatched the same day. Orders made after 1 pm are dispatched the following working day (Mon – Fri). Our couriers, DPD, deliver between 9 am and 6 pm Monday to Saturday (excluding bank holidays).
We use DPD Next Day Delivery as standard: Estimated next working day from the date of dispatch.
Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times.
If you’re not home when delivery is attempted, DPD will try to leave the parcel with a neighbour if anybody is home nearby. If you’ve received a failed delivery attempt you can contact DPD directly to rearrange the delivery on a more suitable day or contact us and we’d be more than happy to help you out. For more information please check DPD’s website.
We also currently ship up to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden and Switzerland / prices vary from country to country. Please check the pricing at checkout, price include items up to 30kg.
From the 1st of January 2021 all non-UK deliveries will be shipped via Parcel Force with Delivered Duty Unpaid (DDU), where the recipient pays any duties, VAT and customs clearance fees on receipt / collection of the item.
How do I track my order?
When the order is despatched from our warehouse you will receive an email / SMS from DPD with a tracking number.
What happens if one of my beers is missing or broken?
Contact us at firstname.lastname@example.org and we can sort this out for you.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at email@example.com within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
Magic Mini Casks
Restock launches will be advertised upon the release date via our Social Media and Emails. Your mini cask will last for six weeks* after packaging and is best enjoyed within three days of opening.
*Please double check Best Before Dates when receiving your Magic Mini Cask
Magic Rock strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Magic Rock nor any employee or representative of HonestBrew will be liable for damages arising from the use of this website or the products sold here.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
Magic Rock Brewing
If you are having any problems with your checkout, delivery or something has gone wrong, email us at firstname.lastname@example.org. Our customer service is open Monday to Friday, 8.30 am to 5 pm.