All or webshop orders are fulfilled by HonestBrew. When referring to ‘we’ this will be referencing Honest Brew
Covid-19 Update 26/3: We’re all keeping our eyes closely on the news for the latest advice related to Covid-19, and we know that the situation is ever-evolving. At the moment, we are still taking and fulfilling orders, but you are likely to experience a delay of up to a week due to high order volume in our warehouse.
Due to the high volumes, our customer services team are also experiencing a much higher than normal level of requests. Please only contact them regarding delays if your order is delayed by over seven days. Apologies for any inconvenience and if anything changes, we’ll keep you posted. Wishing you folks all the best, take care!
You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we aren’t able to fulfil the whole of your order we will swap out any missing items for a similar beer of at least equal value to minimise delays to the order. We reserve the right to swap up to 3 items to get an order dispatched as quickly as possible. If we need to swap more than 3 items, we will pop your order on hold and contact you for further instruction.
If you’ve ordered an item that is on Pre-Order, please be advised that the dispatch date is a target and this may be subject to change. If there are any delays to pre-order products being shipped, we will contact you immediately to give an updated estimate.
Orders made before 1pm on Weekdays are dispatched same day, after 1pm orders are dispatched the following working day (Mon – Fri). Our Couriers deliver between 9am – 9pm Monday – Saturday (excl bank holidays).
Express Delivery: Estimated next working day from the date of dispatch.
Standard Delivery: Estimated 3 working days or sooner from the date of dispatch.
Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times. This will automatically be calculated in your cart based on your location and postcode.
To see if your address will be subject to additional transit days check here.
We ship to most destinations in Europe via our international courier, ParcelForce. Just make your selection, fill out your details and the price will be displayed at checkout.
We are unable to deliver to PO Boxes or virtual addresses.
It is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.
Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery or the beers, the cost will be refunded back via the original payment method. Please contact our friendly beer assistant Frank if you’ve any issues, and we’ll make sure they are sorted speedily for you.
How do I track my order?
When the order is despatched from our warehouse you will receive an email with a tracking number and courier. You can use this to track the delivery here.
What happens if one of my beers is missing or broken?
We know that the beers not arriving all present and correct is frustrating, and we hate to see great beer wasted, but one of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact our team at [email protected] and we can sort this out for you.
What happens if I’m not home when delivery is attempted?
Life is busy, we understand that you can’t always be home. Yodel will try to leave the parcel with a neighbour if anybody is home nearby. Failing that, they will attempt delivery three times in total (usually on consecutive days) before returning the parcel to the local depot for 7 days for you to collect. If no collection is made, the parcel will be returned to us.
Royal Mail will deliver the parcel to the nearest Royal Mail collection point, usually the local Post Office.
If you’ve received a failed delivery attempt you can contact the courier directly to rearrange delivery on a more suitable day, or contact us and we’d be more than happy to help you out.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at [email protected] within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
Magic Rock (via HonestBrew) strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither HonestBrew, nor any employee or representative of HonestBrew will be liable for damages arising from the use of this website or the products sold here.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
Magic Rock Brewing c/o
GC Leroy House,
436 Essex Road,
London N1 3QP
We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday – Friday 9am – 9pm.